Contact Us

Welcome to UBRINLY

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Christmas figurines and decorative ornaments, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@ubrinly.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to the product's condition, decorative features, lighting effects, or other product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@ubrinly.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product handling, display, and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product materials, dimensions, and specifications
  • Decorative features and warm-light functions, where applicable
  • Included accessories
  • Recommended display and usage
  • Product variations
  • General product questions

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

UBRINLY offers a curated collection of Christmas figurines and decorative ornaments inspired by whimsical fairy-tale adventures, charming elves, and cozy snow-covered cottages. Combining delicate ceramic-inspired textures with warm-light designs, our collection brings a comforting and festive atmosphere to your home throughout the winter season.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Decorative details and design features
  • Warm-light functions, where applicable
  • Power or charging features, where applicable
  • Product handling and operation guidance
  • Product care recommendations
  • Included accessories
  • Recommended display locations
  • Product variations
  • General product questions

Because specifications vary between products, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

UBRINLY welcomes inquiries from retailers, distributors, commercial buyers, gift shops, and other potential partners interested in our Christmas figurines and seasonal decorative collection.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@ubrinly.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: UBRINLY

Website: ubrinly.com

Legal Entity:
Xi’an Yahe Intelligent Technology Co., Ltd.

Registered Address:
Room 403-458, Unit 1, Building 1, Jingtian Jiayuan, No. 485 Chang'an South Road, Qujiang New District, Xi'an, Shaanxi Province, China

Unified Social Credit Code:
91610133MAE931AN11

Customer Support Email:
service@ubrinly.com

ubrinly.com is owned and operated by Xi’an Yahe Intelligent Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the perfect Christmas figurine to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@ubrinly.com

Thank you for choosing UBRINLY. We hope our charming Christmas figurines, whimsical characters, and warm seasonal decorations bring joy, comfort, and heartfelt wishes to your winter days.

UBRINLY — Bringing Fairy-Tale Christmas Charm to Every Winter Moment.