FAQ

Orders & Shipping

How do I place an order?

To place an order, select the UBRINLY Christmas figurine or decorative collectible you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your UBRINLY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video if the issue relates to the product's decorative details, structure, lighting function, or overall condition, where applicable

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does UBRINLY offer?

UBRINLY offers a curated collection of Christmas figurines and decorative collectibles inspired by winter fairy tales, charming elves, snowy cottages, and the warm atmosphere of the holiday season.

Our collection may include:

  • Christmas figurines
  • Festive decorative collectibles
  • Ceramic-style Christmas ornaments and figures
  • Winter fairy-tale cottage decorations
  • Charming elf and holiday character figures
  • Christmas decorations featuring warm lighting

Each piece is designed to bring a cozy, heartwarming festive atmosphere to your home and help make winter moments more memorable.

Available products may change as new collections and designs are introduced.

Are UBRINLY products made with different materials and finishes?

Materials, finishes, textures, decorative details, and lighting features may vary depending on the product.

Due to manufacturing processes and product variations, slight differences in:

  • Shape
  • Texture
  • Color
  • Finish
  • Decorative details
  • Lighting appearance, where applicable

may occur between individual products or production batches.

These minor variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, textures, and decorative details as accurately as possible.

However, actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review the individual product page for specific product information.

How should I care for UBRINLY Christmas figurines and decorations?

For most UBRINLY Christmas figurines and decorative collectibles:

  • Handle figurines and decorative pieces carefully.
  • Avoid dropping, strong impact, or excessive pressure.
  • Keep products clean and dry unless the product instructions state otherwise.
  • Use a soft, dry cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners that may damage surfaces or decorative finishes.
  • Handle delicate decorative details with care.
  • Follow product-specific instructions provided with your item.

How should I care for products with warm lighting features?

For Christmas decorations that include warm lighting or electronic components:

  • Handle the product and its components carefully.
  • Use compatible power sources and accessories where applicable.
  • Keep electronic components away from excessive moisture.
  • Avoid pulling, twisting, or excessively bending cables where applicable.
  • Stop using the product if cables or electronic components appear damaged.
  • Store the product and its accessories properly when not in use.

What should I do if a Christmas figurine or decorative component has an issue?

If your UBRINLY product experiences a problem, inspect the product carefully and avoid forcing, opening, or modifying any affected component.

Where applicable, check:

  • The condition of the product and its decorative details
  • Product assembly
  • Power connections for products with lighting features
  • Accessory compatibility, where applicable
  • The condition of any included cables or components

If the issue continues, please contact our customer support team.

Can I use UBRINLY Christmas decorations outdoors?

Unless a product page specifically states otherwise, UBRINLY Christmas figurines and decorative collectibles are intended primarily for indoor use.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does UBRINLY offer a warranty?

Eligible UBRINLY products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your UBRINLY Christmas figurine or decorative collectible experiences an issue involving its structure, decorative details, finish, lighting feature, or other product components, please avoid forcing, opening, or modifying the affected component.

If the problem continues, please contact:

Email: service@ubrinly.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

UBRINLY does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Decorative details
  • Lighting features, where applicable
  • Included accessories
  • Care instructions
  • Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or decorative details look different in person?

Yes. Product colors, finishes, textures, and decorative details may appear slightly different depending on:

  • Screen settings
  • Room lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do Christmas figurines have identical finishes and details?

Not necessarily.

Products featuring ceramic-style textures, decorative finishes, intricate details, or handcrafted-style designs may show slight differences between individual products or production batches.

These minor variations are considered normal characteristics of manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@ubrinly.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: UBRINLY

Website: ubrinly.com

Legal Entity:
Xi’an Yahe Intelligent Technology Co., Ltd.

Registered Address:
Room 403-458, Unit 1, Building 1, Jingtian Jiayuan, No. 485 Chang'an South Road, Qujiang New District, Xi'an, Shaanxi Province, China

Unified Social Credit Code:
91610133MAE931AN11

Customer Support Email:
service@ubrinly.com

UBRINLY — Christmas Figurines and Decorations for a Cozy, Magical Winter.

Discover charming Christmas collectibles, enchanting winter scenes, and festive decorations from UBRINLY.